Contact Us
We're here to help. Whether you have a question about a product, need assistance with an order, or require support after your purchase, the Addiscombe DIY team is ready to assist you.
We aim to provide friendly, reliable customer service and respond to all enquiries as quickly as possible.
Customer Support
For faster assistance, please include the following information when contacting us:
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Your full name
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Order number (if applicable)
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Email address used for your order
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A clear description of your enquiry
Providing these details helps us resolve your request more efficiently.
Contact Information
Addiscombe DIY
Address
187 Lower Addiscombe Rd
Croydon CR0 6RA
United Kingdom
Phone
+44 20 8654 2880
Website
addiscombediy.co.uk
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (UK Time)
Closed on weekends and UK public holidays.
Response Time
Our team aims to respond to all enquiries within 24–48 business hours.
During busy periods, response times may be slightly longer. We appreciate your patience and will respond as soon as possible.
Order Enquiries
If your enquiry relates to an existing order, please include your order number in your message.
For delivery updates, please check your tracking information first. If you need further assistance, contact our customer support team.
Returns & Refunds
For information regarding returns, exchanges, damaged items, or refunds, please refer to our Refund & Returns Policy.
Please contact us before sending any item back so that we can provide the appropriate return instructions.
We're Happy to Help
For product questions, order support, delivery enquiries, returns, or general assistance, contact Addiscombe DIY using the details above.