Payment Methods

At Addiscombe DIY, we aim to make your shopping experience simple, secure, and convenient.

We accept a range of trusted payment methods to allow customers to complete their purchases safely through addiscombediy.co.uk.

Accepted Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

  • Diners Club

  • Discover

Available payment options may vary depending on your location, device, and the payment services available at checkout.

Secure Payments

All payments are processed through secure and trusted payment providers.

Payment information is encrypted during transmission using industry-standard security technology. Addiscombe DIY does not directly store your complete card details on our servers.

Payment Authorisation

When placing an order, your payment method may be subject to authorisation and security checks by your bank or payment provider.

Your order may not be processed if:

  • Payment authorisation is declined

  • Incorrect payment information is provided

  • The payment provider cannot verify the transaction

  • The transaction is identified as potentially fraudulent

Please ensure that your billing information matches the information registered with your payment provider.

Payment Currency

Prices and applicable charges will be displayed during checkout before you confirm your purchase.

Your bank or payment provider may apply currency conversion or other transaction fees where applicable. These charges are determined by your payment provider and are outside our control.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation using the email address provided during checkout.

If you do not receive confirmation after placing an order, please check your spam or junk folder before contacting us.

Failed or Declined Payments

If your payment is declined, please:

  • Verify your card and billing information

  • Check that sufficient funds are available

  • Contact your bank or payment provider

  • Try another available payment method

For security reasons, we may not receive detailed information about why a payment was declined.

Refunds

Approved refunds are normally issued to the original payment method used for the purchase.

Once a refund has been processed, the time required for the funds to appear in your account may depend on your bank or payment provider.

For additional information, please refer to our Refund & Returns Policy.

Contact Us

If you have any questions regarding payments or an order, please contact us:

Addiscombe DIY

187 Lower Addiscombe Rd
Croydon CR0 6RA
United Kingdom

Phone: +44 20 8654 2880

Email: help@addiscombediy.co.uk

Website: addiscombediy.co.uk