Terms of Service

Last Updated: June 2026

This website is operated by Addiscombe DIY. Throughout the site, the terms "we," "us," and "our" refer to Addiscombe DIY.

By accessing or using addiscombediy.co.uk, you agree to be bound by these Terms of Service, including all policies referenced on this website.

If you do not agree to these Terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction, or you have permission from a parent or legal guardian.

  • You will use this website only for lawful purposes.

  • You will not violate any applicable laws or regulations.

  • You will not transmit viruses, malware, or other harmful code.

Violation of these Terms may result in suspension or termination of access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time where permitted by law.

You understand that your content (excluding payment information) may be transferred across various networks.

All payment information is securely encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of this website without our prior written permission.

3. Website Information

We strive to ensure that all information on our website is accurate and up to date.

However, some information may occasionally contain errors, inaccuracies, or omissions.

We reserve the right to:

  • Correct errors

  • Update information

  • Modify product descriptions

  • Change prices

  • Update availability

  • Cancel orders where necessary

We may make these changes without prior notice where permitted.

4. Products and Services

Certain products or services may be available exclusively online through our website.

Products may have limited quantities and may only be eligible for return according to our Refund & Returns Policy.

We make reasonable efforts to display product images and colours accurately. However, we cannot guarantee that your device will display colours exactly as intended.

We reserve the right to:

  • Limit the sale of products or services

  • Limit quantities purchased

  • Discontinue products

  • Modify product descriptions or pricing

  • Refuse orders where reasonably necessary

All product descriptions and prices are subject to change.

5. Pricing and Billing Information

Prices displayed on our website may change without prior notice.

We reserve the right to correct pricing errors where necessary.

You agree to provide current, complete, and accurate billing and account information for all purchases made through our website.

You agree to promptly update your information, including:

  • Email address

  • Billing address

  • Shipping address

  • Payment details where applicable

This allows us to complete transactions and contact you regarding your orders.

6. Orders

We reserve the right to refuse or cancel orders where reasonably necessary.

This may include orders that:

  • Contain incorrect information

  • Cannot be fulfilled due to stock availability

  • Are affected by pricing or technical errors

  • Are identified as potentially fraudulent

  • Cannot be successfully authorised by the payment provider

If we cancel an order after payment has been processed, an applicable refund will be issued to the original payment method.

7. Optional Tools and Third-Party Services

We may provide access to third-party tools or services that we do not directly control.

Your use of third-party services may be subject to separate terms and conditions.

We are not responsible for third-party websites, tools, or services except where responsibility cannot legally be excluded.

8. Third-Party Links

Certain content, products, or services available through our website may include materials from third parties.

Third-party links may direct you to websites that are not affiliated with Addiscombe DIY.

We are not responsible for examining or evaluating third-party content, websites, products, or services.

You should review the relevant third-party policies before entering into transactions with them.

9. User Comments, Feedback and Submissions

If you submit comments, suggestions, feedback, ideas, or other materials to us, you agree that we may use them where permitted by applicable law.

You agree that your submissions will not:

  • Violate third-party rights

  • Contain unlawful or abusive material

  • Contain malware or harmful code

  • Mislead others about their origin

You remain responsible for the content you submit.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Offers

  • Shipping charges

  • Delivery times

  • Product availability

We reserve the right to correct errors, update information, or cancel affected orders where necessary.

12. Prohibited Uses

You may not use our website or its content:

  • For unlawful purposes

  • To encourage unlawful activities

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, harm, or discriminate against others

  • To submit false or misleading information

  • To upload viruses or malicious code

  • To collect personal information without authorisation

  • To spam, phish, scrape, or interfere with website security

  • To circumvent security features of our website

We reserve the right to terminate access for violations of these restrictions.

13. Disclaimer of Warranties

We aim to provide reliable access to our website and services, but we do not guarantee that the website will always be uninterrupted, timely, secure, or error-free.

Products and services are provided subject to applicable consumer rights and warranties.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Addiscombe DIY will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

15. Indemnification

To the extent permitted by law, you agree to indemnify Addiscombe DIY against claims or expenses resulting from your unlawful use of our website or violation of these Terms.

16. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.

17. Termination

These Terms remain effective unless terminated by you or us.

You may stop using our services at any time.

We may suspend or terminate access where these Terms have been materially violated or where permitted by applicable law.

18. Entire Agreement

These Terms of Service, together with the policies posted on our website, constitute the agreement governing your use of our website and services.

19. Governing Law

These Terms of Service are governed by applicable laws of the United Kingdom.

Nothing in these Terms affects statutory consumer rights available under applicable UK law.

20. Changes to Terms of Service

We reserve the right to update or modify these Terms from time to time.

Updated versions will be published on this page with the revised effective date.

Your continued use of the website following changes constitutes acceptance of the updated Terms where permitted by law.

21. Contact Information

Questions regarding these Terms of Service should be sent to:

Addiscombe DIY

187 Lower Addiscombe Rd
Croydon CR0 6RA
United Kingdom

Phone: +44 20 8654 2880

Email: help@addiscombediy.co.uk

Website: addiscombediy.co.uk