Terms & Conditions

Last Updated: June 2026

Welcome to Addiscombe DIY. These Terms & Conditions govern your use of our website addiscombediy.co.uk and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. General Information

This website is operated by Addiscombe DIY.

Throughout the website, the terms "we", "us", and "our" refer to Addiscombe DIY.

Our contact details are:

Address: 187 Lower Addiscombe Rd, Croydon CR0 6RA, United Kingdom
Phone: +44 20 8654 2880
Email: help@addiscombediy.co.uk
Website: addiscombediy.co.uk

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide is accurate and complete.

• You will use our website only for lawful purposes.

• You will not use our products or services in violation of applicable laws or regulations.

3. Products and Services

We aim to display product descriptions, specifications, images, prices, and availability as accurately as possible.

However, colours and product appearance may vary depending on your device or screen settings.

We reserve the right to:

• Modify product information

• Change prices

• Limit quantities

• Discontinue products

• Correct errors or inaccuracies

All products are subject to availability.

4. Orders

When you place an order through our website, you agree to provide accurate and complete:

• Name

• Billing information

• Shipping information

• Contact information

• Payment information

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, or payment problems.

If an order is cancelled after payment has been received, any applicable refund will be issued to the original payment method.

5. Pricing

All prices displayed on our website are shown in the applicable currency displayed at checkout.

We reserve the right to change prices at any time without prior notice.

Any applicable delivery charges will be displayed during checkout before the order is completed.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method.

• The information provided is accurate.

• Sufficient funds or credit are available to complete the transaction.

Payments may be processed by secure third-party payment providers.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery times are provided for guidance and may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, or other delivery disruptions.

Customers are responsible for providing an accurate delivery address.

8. Returns and Refunds

Returns and refunds are handled according to our Refund & Returns Policy.

Eligible items may be returned within the applicable return period, subject to the conditions stated in that policy.

9. Accuracy of Information

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions

• Pricing

• Promotions

• Shipping charges

• Delivery times

• Product availability

We reserve the right to correct such information where necessary.

10. Intellectual Property

Unless otherwise stated, the website and its original content, including text, graphics, logos, website design, and other materials belonging to Addiscombe DIY, are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit our protected content without prior written permission.

Third-party trademarks and brand names remain the property of their respective owners.

11. Prohibited Uses

You must not use our website:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To submit false or misleading information

• To transmit malware, viruses, or harmful code

• To collect personal information about others without authorisation

• To interfere with the security or operation of our website

• To engage in fraudulent activity

We reserve the right to restrict or terminate access where these terms are violated.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, privacy practices, or policies of third-party websites.

You should review the relevant terms and policies before using third-party services.

13. Limitation of Liability

To the extent permitted by applicable law, Addiscombe DIY will not be responsible for indirect or consequential losses resulting from the use of our website or services.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including any rights that cannot legally be excluded under applicable consumer law.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions when necessary.

Changes will be published on this page. Continued use of the website following an update constitutes acceptance of the revised terms where permitted by law.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Kingdom.

Any disputes will be handled in accordance with applicable UK laws and regulations.

17. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Addiscombe DIY

187 Lower Addiscombe Rd
Croydon CR0 6RA
United Kingdom

Phone: +44 20 8654 2880

Email: help@addiscombediy.co.uk

Website: addiscombediy.co.uk